当消费者碰到服务态度不好， 产品质量有问题或者觉得受到了不公平的待遇的时候，向有关部门提出投诉是第一步。《英语小测验》考考你对投诉词汇的理解。
1: A: What’s the matter?
B: The waiter has _________ me. He should have given me ?8.00 but he only gave me a fiver.
a) short-changed
b) underpaid
c) overpaid
d) billed
2: I wish to complain about the poor level of _________ I received from the staff at your Oxford Street store.
a) shopping experience
b) financial advice
c) product placement
d) customer service
3: As the goods I received were damaged, I wish to_________. Please put the money back onto my card.
a) get a replacement item
b) have the goods fixed
c) apply for a refund
d) get store credit
4: I’m looking at my gas bill and it appears I have been _________. The bill is never usually that high.
a) overcharged
b) undercharged
c) understaffed
d) overtime
5: I am writing to complain about a/an _________ that I bought from your website. It does not power up when I turn it on.
a) piece of junk
b) shoddy workmanship
c) faulty product
d) incorrect order
6: I would like to _________ with the product I bought online last week.
a) express my delight
b) express my deepest sorrow
c) express my heartfelt desire
d) express my dissatisfaction
易游app:答案
1) a, 2) d, 3) c, 4) a, 5) c, 6) d.
